The best quality means: will be beyond your expectations.
We have committed ourselves to your success.
Our employees are passionate about what they do.
By using the latest methods, we ensure a very high standard of quality. Sophisticated monitoring and coaching tools, mystery calls and voice recordings are therefore used to fulfil our high quality standards when it comes to consultation and service.
Through regular exchange with our service providers (tour operators, hire car brokers, travel insurance companies), we offer product training courses which raise the professional standards of our employees. What’s more, regular communication and sales training courses are part of our training and further training programme. Our training and teaching rooms are equipped to a high technical standard with all current reservation systems.
On request, for every client we develop individual quality parameters and guidelines on how to successfully manage calls.
We will be glad to impress you with the customer and service-oriented approach of our team.
Very specific and tailored to your needs.